It’s rare to find a company in financial services that genuinely benefits everyone involved–its customers, the financial institutions it serves, and itself. Casap is exactly that kind of company, and we’re thrilled to back them on this journey.
From the start, Casap captured our attention with its potential to solve a problem that has challenged banks, credit unions, and fintechs for years: managing disputes and preventing first-party fraud. If you’ve ever tried to resolve a chargeback or dispute a transaction with your bank, you know how slow and frustrating the process can be. It’s complex, fragmented, and often feels out of everyone’s control. Casap, led by Shanthi Shanmugam and Saisi Peter, is changing that with AI-powered automation that brings speed, accuracy, and cost savings to dispute resolution and fraud prevention.
Why We Invested in Casap
A year ago, when we first met Shanthi and Saisi, they had the vision and determination but faced an uphill battle. They needed to earn trust from cautious institutions while navigating the technical challenges of integrating with outdated, siloed systems. Fast forward a year, and Casap has done just that. The results they’ve shown us demonstrate that their platform doesn’t just work–it outperforms other solutions by miles, delighting their customers and their customers’ customers. Their early wins show that Casap is solving core operational issues for financial institutions, reducing both dispute processing times and fraud-related costs.
Casap isn’t just about technology, though. Shanthi and Saisi have turned a major pain point for financial institutions into an opportunity to build trust and loyalty. By automating disputes and identifying fraud at the earliest stages, Casap transforms what has historically been a negative experience into one that strengthens relationships between banks and their customers. It’s a win-win-win outcome that speaks to the impact and reach of Casap’s mission.
Each year, financial institutions handle 238 million chargebacks, which traditionally take 45 to 90 days to resolve. This lengthy process burdens both institutions and their customers, leading to dissatisfaction and spiraling costs. Casap’s AI-powered automation tackles this challenge head-on, resolving disputes much faster than traditional methods. Their first-party fraud score, a proprietary fraud detection metric, helps institutions identify suspicious claims early, reducing both fraudulent disputes and operational costs. This means more efficiency, fewer headaches, and a better experience for consumers.
Why Shanthi and Saisi Are the Right Founders
Behind every impactful company is a team that’s committed to solving real, gritty problems, and Shanthi and Saisi exemplify this. They’re founders who know the industry inside out, having spent years on the front lines of fintech. Shanthi’s background at Robinhood, where she launched and scaled products like crypto and 24/7 support, gave her invaluable insights into customer disputes and back-office inefficiencies.
Meanwhile, Saisi’s work at Chime, where he led efforts to cut back-office costs by automating operations, provided him with firsthand knowledge of the complex workflows that Casap now streamlines. His extensive experience automating dispute management at scale laid the groundwork for Casap’s solution. Together, they’re building a platform uniquely suited to address the daily pain points of financial institutions.
What drew us to them wasn’t just their technical expertise but their relentless commitment to making Casap the ultimate solution for dispute management . They’ve shown they can iterate, refine, and improve quickly, an essential quality in today’s rapidly evolving financial landscape.
Looking Ahead
Casap isn’t just addressing today’s issues; they’re laying the groundwork for the future of financial services. We believe they’ll continue expanding beyond dispute management, taking on broader operational workflows and fraud prevention with the same rigor and innovation. Casap is set to redefine the financial services industry, and we’re excited to support them on this journey.
We’re honored to back Shanthi, Saisi, and the Casap team, and we’re eager to see how they continue to push boundaries, bringing transformative change to how financial institutions operate and build trust with their customers. This is just the beginning, and we can’t wait to see what’s next.
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