10/26/2016

Consumer

The career tetrahedron — a framework for tough tradeoffs

  • Sell: you’re interacting directly with customers and partners, either generating leads (marketing), closing deals (sales), finding new revenue opportunities (business development), or working on retention (customer success). The types of folks who tend to do well in this role are outgoing, with strong empathy and process orientation. In this role, you spend a lot of time “outside the building” working in the field with customers.
  • Build: you’re deciding what to build and how to build it. These roles include product management, engineering, design, and any of the roles internally that support the product organization. If your motivations are more external than internal, then product management can be a great fit, but if you’re not comfortable spending a lot of time with users, one of the other “build” roles may be better for you.
  • Operate: you’re deciding how the company itself is run. In a way, the company itself is your product. That includes all other roles: finance, HR, supply chain, analytics, logistics, business ops, etc. With a few exceptions, most of these roles are internally facing and work well for folks who are quantitative, detail-oriented, but aren’t externally focused.
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