One of a business traveler’s worst nightmares is to hear “your flight has been cancelled, please report to the customer service desk or call the airline help line.”
I don’t stress, though. As a TripActions user, I know I’m covered. Not only did I save my company money when I booked my trip through TripActions (27% savings, on average), but I also benefited from the industry’s most technically advanced support system. You see, TripActions’ Artificial Intelligence system quietly monitors my trip, notifies me of delays or cancellations, and pro-actively finds a solution. Through chat, email or phone, TripActions finds a travel alternative in minutes, saving me the hassle of lining up at the customer service desk or waiting on hold to talk to the airline.
It seems like yesterday that I proudly announced that I had joined the board of directors at TripActions and that we had led the close of their $27M in Series A financing. In fact, that was back in April 2017. In the past 10 months, the company has executed at a break-neck pace and has expanded its product offering to build the industry’s most modern and user-friendly business travel platform. Powered by Artificial Intelligence and built on the cloud, the TripActions platform delivers personalized travel search results to users across a large, unbiased inventory, and also goes above and beyond in supporting users once they have left home.
The company has added hundreds of new customers across the mid-market and SMB and has become the fastest growing online business travel agency in the world.
Today, we are thrilled to announce that based on the company’s outstanding performance since the last financing, we proactively decided to deepen our partnership with the TripActions team. We are excited to lead the company’s $51M Series B financing (with strong participation from our friend Oren Zeev) so the company can continue to strengthen its product and expand its global footprint as it executes on its plan to built the world’s largest and most modern corporate travel management company.
At Lightspeed, we’re extremely excited about our partnership with the TripActions team as they rethink the Business Travel Management space and bring the power of machine learning, cloud computing and modern mobile-interfaces to business travelers. For more information on TripActions, visit www.tripactions.com
Arif Janmohamed is a Partner at Lightspeed Venture Partners. He lends significant cloud, mobile and analytics expertise to the TripActions team. In his free time, Arif plays ice hockey with his wife, who yells at him for never passing the puck to her.
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